Frequently Asked Questions

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday - Friday from 8:30a.m. to 5p.m. GMT. Call +44208 569 2250 or email tranetechnologies@geiger.com.

Please note that it is your responsibility to ensure that any returns arrive safely. We cannot be held responsible for returns that do not arrive.

Please ensure that all items are returned in the original packaging and with the Packing Note. Please clearly write on the packing note if you require a refund or exchange.

All exchanges/refunds must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you.

If you have received a damaged item please contact us on +44208 569 2250 or email tranetechnologies@geiger.com.

We are unable to process phone orders.

Stocked Items

Your order will be despatched within 3 working days to the address you have specified if the item/size you have selected is in stock. Delivery can take up to 5 working days from dispatch (subject to stock).

Made to Order Items

A virtual item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. Virtual items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. Virtual items may also require a minimum order quantity to meet production requirements.

Shipping is charged at a flat rate of £8.50 + VAT

Unfortunately for tracking purposes we cannot deliver to PO boxes.

Puedes actualizar tu dirección de facturación, administrar las direcciones de envío, cambiar tu contraseña y ver tu historial de pedidos a través de la página de administración de la cuenta.

Un artículo a pedido es un producto que no está preimpreso y almacenado en nuestro almacén, sino que se produce a pedido. Los artículos por encargo tardan más tiempo en ser enviados, ya que los producimos especialmente para usted, por lo que le rogamos que se refiera al tiempo de producción individual que figura en las especificaciones del producto y planifique en consecuencia. Los artículos a pedido también pueden requerir una cantidad mínima de pedido para cumplir con los requisitos de producción.

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